Becoming a Bearer is so simple and we try to keep it easy. You can register your details and provide the required documents. After submitting your application, our Bearer team will verify the provided information to let you use the bearers mobile app to receive delivery requests. While processing your application, our team might contact you to provide additional information to support your application.
We try to keep it simple and easy. Once you have all the required documents in hand, you can fill in the forms and attach the necessary information in less than 20 minutes.
This feature is currently only available for our business customers. Business customers can place different orders simultaneously to be picked up and delivered by separate bearers.
Most of the information could be directly provided by you in text format while filling in the forms. However, there are some other supporting documents for which we need to have a digital copy. We might ask you to provide a Photo ID to verify your name and chosen Profile photo. Also, we ask for a certificate of currency for the liability insurance you hold and a copy of your vehicle registration certificate and the insurance cover if you choose to deliver using a motorbike.
Customers can claim for the damage/loss and the platform would cover up to $100 if enough evidence is provided by the customer to the reasonable satisfaction of Bearer (proof of purchase, etc.). The goods covered for such claims must be within the list of eligible goods (like not antique or hard to put a price on, etc.) mentioned on our website (or listed in this document). For all claims, customers must provide sufficient evidence to confirm the value of the goods being claimed for.
While creating an order, you can tick a checkbox if you or the recipient want to secure the parcel drop-off by a verification code.This code will be sent to the recipient’s mobile phone number that was provided while placing an order. If this has been done, our bearers will only be allowed to drop off a given parcel if the recipient provides them with the correct code which was initially generated, kept and checked securely on our platform.
The Bearer Platform will inform you of the minimum Delivery Fee for a Delivery Request prior to you accepting the Delivery Request. The amount you see before accepting each job is calculated by using a set of variables including but not limited to: Distance, Job Duration, Base Fares, etc., then a platform fee will be deducted from the total amount and that is what we send along with the details of each job request so you can review and decide to accept or dismiss. The exact calculations used to determine the Delivery Fee can be found at Bearers Calculator
Yes, Bearer’s app is designed in such a way that you enter the registration stage after selecting the information for your first order. However, you will be able to check the price and delivery time estimates on our website for any given order by entering its origin and destination details before signing up as a user.
Yes, you can view the approximate delivery time and exact amount of cost before submitting an order if you have been signed up as a user and are logged into the app.
There is a base fare and, in addition, the rest is calculated based on the estimated delivery time from the origin to the destination using a time bracket, and also we use a distance bracket based on the distance between the origin and the destination points in kilometers. This is how the general pricing model works. For after-hours (6:00 pm to 7:00 am), there would be a surcharge. There is a possibility of temporary discounts and promotional availability for the customers as well as slight increases to the rates in special environmental conditions. But whatever it is, the price calculated during the initial calculation will be final and will not change during the delivery or when it has been completed.
In order to ensure that the parcels get to the right recipients, we need to have available as much information as possible about the places or the people who are allowed to receive the parcels. There might be some times that you are not able to enter a name for a recipient (i.e. sending a parcel to the service centre of a company). In such cases, being able to provide as much information as possible (i.e. customer reference numbers, name of the department, etc.) will help Bearers to hand the parcels to the right people.
The short answer is NO. While placing an order, we will ask you to provide us with the recipient’s name and phone number to ensure that we approach the right person when delivering a parcel. The provided phone number would only be accessed and used by our Support Team in case of emergency when a Bearer needs further directions or guidance to reach the correct recipient.
No, for the safety of your parcel, there must be someone at the destination to receive it. In cases where the proposed recipient is not available or the details don’t match the records you provided earlier, our Support Team might contact you to discuss the available options.
Yes, from the moment when a Bearer accepts your order to the final step when your parcel has been dropped off at the destination, you have access to the chat box embedded in the app to contact the Bearer delivering your order. It is strongly recommended not to share any personal information or your phone number in the chat area. Using the chat feature will help the Bearer Support Team to identify, investigate and solve any issues that occur while you have an active delivery order based on the available communication history between you and the Bearer for any given order.
Hazardous and any illegal items, alcohol, tobacco (tobacco products) and antique goods or other goods that are hard to put a price on are not allowed to be sent. You can find more details on the PACKAGING & SIZE GUIDE page (www.Bearer.au/Packaging).
Bearer does not provide services for restaurants but accepts and delivers food items packed personally as a general parcel. It is strongly recommended not to send liquid foods and drinks if the container is not designed to keep them safe while being delivered. Bearer and its Bearers are not responsible for any health-related issues after consuming the food products contained in a parcel or for any kind of physical damages that occur to the parcels in transit as a result of inappropriate packaging or environmental conditions. Our Bearers are completely free not to accept parcels if they find them packed inappropriately, damaged, illegal or too risky to carry.
Yes. Packaging the parcels in an appropriate way is an important thing to consider for any given order. Customers need to ensure that the packaging will protect the goods they send from environmental and normal carrying conditions. It is recommended to take photos of the package before handing it to the delivery drivers. Our Bearers are completely free not to accept parcels if they find them packaged inappropriately, damaged, illegal or too risky to carry.
Basically, based on the parcel size and the distance between origin and destination locations, you will be provided with the available options for choosing the Bearer type. For each type available, you have the freedom to select the mode of transport by considering the estimated job completion duration and the final cost involved for having the job done. However, sometimes you might prefer a walking or cycling Bearer as you might want to have your parcel delivered in a manner that leaves a lower carbon footprint in nature or to support Bearers who want to do their daily outdoor workouts and keep more physically active.
Such issues should be reported to the platform by contacting the Bearer Support Team using the provided phone numbers within 24 hours after the parcel has been delivered. Customers need to ensure that the packaging will protect the goods they send from environmental and normal carrying conditions. It is recommended to take photos of the packages before handing them to the delivery drivers and keep them for possible issues in the future.
After an order has been accepted and also while it is in transit, users can have access to the Support Team by clicking/tapping on the Support button located on the order’s status screen. Our Support Team will follow up the reported issue as soon as they have been provided with enough details about the issue.
No signature is needed at the destination as we have introduced our most secure recipient verification method which is a touchless verification code feature on the Bearer platform where the recipient only needs to provide a secret code to be able to get the parcel when it arrives at the destination (if it has been secured by a code by the sender. T&C apply.)
If the sender has secured the parcel with a verification code while placing the order, then at the destination the recipient needs to provide the secret code sent to their mobile phone number. This number needs to be verified by our platform before the recipient is able to get the parcel from our Bearers.
You will receive order status updates on the Bearer app for each step from placing the order to the final step when the parcel is dropped off at the destination. Also, you are able to track your parcel on the map in real time.
You can simply track your parcel in real time on the app. Also, you will receive notification for each step when Bearers complete a step like picking up a parcel or reaching the destination. Lastly, when a job is completed by dropping off a parcel at the destination, you will see the message for that and will be shown the rating page to rate the service you received.
Once you finish the forms and submit your application, the results for most of the steps will be instantly ready as we use the latest online services made available by our third-party partners. However, some responses (i.e. Background Check and Right to Work) might take up to 48 hours to become available to our team, after which they will start processing your application. The verification process could take up to 5 business days and the outcomes would be shared with you once they are ready.
The short answer is NO. By entering the agreement with Bearer (SeyCo Pty Ltd) you confirm that you are an independent self-employed contractor. To learn more, please read the latest version of the mentioned agreement available on the Bearers’ registration portal.
The agreement does not create any obligations for you to use the Bearer Platform or provide your services to Bearer at any time. Use of the Bearer Platform is completely at your discretion.
A part of the registration process is to read “Bearer Contractor Agreement” which is deemed to be the details of the agreement between Bearer and the service provider (You) and e-Sign the agreement before submitting your application. Therefore, by e-Signing the registration forms You enter into a Contract Agreement with Bearer.
Basically, You will earn a delivery fee for each Delivery Request you accept and fulfil. The more delivery requests you accept and complete, the more you earn. So, your total income is calculated by adding together the amount of money earned for each of the jobs you accepted and completed during a particular time period..
Once you have completed the relevant Delivery Request, Bearer will credit the Delivery Fee to your account. This will be viewable within the Payment dashboard of the Bearer Platform. Once per week, Bearer will release the payments to your nominated bank account.
You can see a list of all deliveries you have completed, with a detailed description, in the “Transport History” section in the Bearers mobile app. Also, you can access the history of the payments made by Bearer to your bank account in the “Financial History” section in the app.
While receiving a Delivery Request, you will see the minimum delivery fee for completing the job in which “After hours surcharges” (if the order is being placed after hours) and “Surcharges for special events and environmental conditions” (if any are available) could already have been reflected without a detailed notice. The exact calculations used to determine the Delivery Fee can be found at Bearers Calculator
No. Once per week, Bearer will release the payments to your nominated bank account. There is no cash payment option for the customers and Bearers are not allowed to ask for cash payment for completing a job.
Bearer might decide to run a promotion from time to time. You will be notified about job bonuses and platform promotions by email and text messages or on Bearer website banners and social media accounts.
We tried to provide clear information about the requirements and the registration steps. However, if you face any problems or have questions during registration, you can contact Bearer’s Support Team. Also, if we find any issues in your application, we will contact you to ask you to provide more information.
In these situations, the most important priority is your safety. First, make sure to get to safety then if emergency assistance is needed, please contact 000. Once everything is under control and everyone involved is safe, contact Bearer’s Support Team and tell them what happened.
As representatives of Bearer, you must always respect customers. First, fully listen to the customer's complaint then take a moment to process the problem. If the situation is out of hand and you cannot control it on your own and need further assistance, please contact Bearer’s Support Team and explain the situation.
There isn't a minimum distance for any of the Bearers, but the maximum distances vary from Bearer to Bearer, which are as follows:
Walking Bearer: 2.5 Km Cycling Bearer: 7 Km Motorbike Riding Bearer: 60 Km
The Bearers mobile app is designed to automatically offer orders to a suitable Bearer according to the delivery distance and parcel size – for example, an order with a 12 Km delivery distance is suited for our Motorbike Riding Bearers.
Bicycle, motorbike, or even scooter – it is totally up to you how to deliver. We do not accept cars for deliveries but you are free to choose between all of the above options.
Sure you can, but if you want to use a scooter or a skateboard, you should consider your own safety while using them and choose “Walking Bearer” as your “Mode of Transport” in the app.
The Bearers mobile app is designed to automatically offer orders to the Bearers based on the delivery distance and parcel size. The parcel size is not the only factor for offering orders to the Bearers. For example, a customer may request delivery for an envelope-size parcel but the distance is more than 2.5 Km, therefore it is not suited for our Walking Bearers due to the long distance. So yes, we consider both parcel size and delivery distance for showing orders to our Bearers so that we can offer better and more practical service.
Yes, you can switch between vehicles, as long as they are the ones you have added during onboarding or have enabled in the Bearers mobile app. At the time you go online, make sure to select the “Mode of Transport” which you intend to deliver with. Keep in mind that if you want to change to a Motorbike, it must be from the nominated ones that you have sent details of during the onboarding process or in the Bearers mobile app that has been approved by the Bearer Platform.
All Bearers are supposed to bring and use their own tools and equipment (e.g., gear, carry bags, delivery boxes, bicycle or motorbike, helmets, etc.) to be able to perform the delivery jobs in different environmental conditions and for keeping themselves safe and comfortable. Also, they have to obey all public and road safety rules while providing the service.
Walking Bearers:
- Suitable clothes and shoes for different weather conditions
- A side bag or a backpack
- If using a scooter , a helmet comply with AS/NZS 2063:2008 or AS/NZS 2063:2020 Australian Standard.
Cycling Bearers:
- A helmet comply with AS/NZS 2063:2008 or AS/NZS 2063:2020 Australian Standard.
- Suitable clothes for different weather conditions.
- A backpack or a box suitable for parcels weighing up to 4 Kg.
Motorbike Riding Bearers:
- A helmet comply with the relevant Australian Standard (I.e. AS 1698:1988 or AS/NZS 1698:2006) or UN ECE 22.05 standard.
- Suitable clothes for different weather conditions
You don't have any restrictions on working at specific hours. You can start working at any time of the day that suits your schedule. Please note that the number of orders you receive depends on many factors including the time of the day and the area you are in.
Cancelling orders via the Bearers mobile app is possible only before reaching the origin. From the moment of arrival and after clicking on the “Arrived at the Origin” button, you can no longer cancel the order by the app and the cancel button in the app turns into a “Call Support” button. If you want to cancel the delivery after notifying the customer about reaching the origin, you can press the Support button and explain your situation to our team. In most cases the cancellation would be accepted immediately.
From the moment of arrival and after clicking on the “Arrived at the Origin” button, you can no longer cancel the order by the app and the cancel button in the app turns into a “Call Support” button. If you want to cancel the delivery after notifying the customer about reaching the origin or afterwards while the parcel is in transit with you, you can press the Support button and explain your situation to our team. Our Support team will give you further instructions, after assessing the case, for the rest of the cancellation request to be completed.
You may cancel accepted Delivery Requests within the Bearer Platform at your sole and absolute discretion before you pick up packages, without any financial consequence. Also, there may not be any consequences for cancellations following the collection of packages; however, repeated cancellations following collection may lead to an investigation by Bearer. Non-financial consequences would be things like losing your Bearer points that you usually earn after completing an order successfully.
The great thing about being a Bearer is that you do not necessarily need a vehicle to deliver. If you do not have a vehicle and want to perform delivery jobs at Bearer you can become a “Walking Bearer” and start delivering on foot.
Absolutely Yes. Working with us is so easy. You can choose to work as a Bearer whenever you decide to do so and want to make the best out of it. However, you have to make sure you aren’t online on the Bearers mobile app so that you don’t receive any delivery requests while providing a service for other platforms or being busy doing other jobs at the same time.
